What to Ask Before Booking a Shortlet: What Clients Should Know
“A great stay begins with the right questions.”
Because when it comes to booking a shortlet, what you don’t ask can cost you comfort, money — or worse, your peace of mind.
In today’s booming short-term rental space, especially across platforms like Homewolves, guests are spoiled for choice. But with variety comes responsibility — and that starts with asking the right questions before you book.
Whether you’re planning a weekend getaway, a workcation, or a long-term stay, here’s a checklist of must-ask questions every smart traveler should run through before confirming any shortlet rental.
1. What Amenities Are Included — and What’s Extra?
Never assume that every shortlet comes with the basics. Ask upfront about:
- Wi-Fi speed (especially if you’ll be working remotely)
- 24/7 power supply (Is there a generator or inverter?)
- Air conditioning and heating
- Fully equipped kitchen (or just a microwave?)
- Smart TV, Netflix, or DSTV access
Also, clarify any extra charges — such as cleaning fees, security deposits, or late check-out fees.
“Comfort is not about what’s advertised — it’s about what’s actually provided.”
2. How Safe and Secure Is the Property?
Security matters — especially in unfamiliar neighborhoods.
Ask:
- Is the property in a gated estate or building?
- Are there CCTV cameras or security guards?
- What is the check-in process like — self-entry or a physical key?
- Is the neighborhood safe to walk around at night?
Guests seeking shortlet bookings in busy cities like Lagos or Abuja should never skip safety-related questions.
“Peace of mind is the most underrated amenity — ask for it.”
3. What’s the Exact Location and Proximity to Key Spots?
While hosts may list general areas like “Lekki Phase 1” or “Wuse 2,” it’s important to ask for the exact address or nearest landmark before booking.
You’ll want to know:
- How far is the property from your meeting venues, beach, airport, or attractions?
- What’s the traffic like around that area?
- Are there restaurants, supermarkets, or pharmacies nearby?
Knowing your location ensures you get the experience you planned for.
“A beautiful space in the wrong place quickly turns into regret.”
4. Are the Photos Recent and Accurate?
Ask the host:
“When were these pictures taken?” and
“Is this exactly how the space looks now?”
In the era of filters and professional staging, what you see online isn’t always what you get. Confirm:
- The furniture and decor match the listing
- The space hasn’t changed due to renovations or damage
- All advertised amenities are actually present
Tip: Read guest reviews and check for mentions of photo accuracy.
5. What’s the Power and Water Situation?
If you’re booking in areas where power outages are common, ask:
- Is there a standby generator or inverter?
- Does the property switch automatically during outages?
- Is there clean, running water 24/7?
This is especially important for longer stays or during Nigeria’s rainy season, when infrastructure challenges are more likely.
“You won’t remember the decor — if there’s no light to see it.”
6. What’s the Cancellation and Refund Policy?
Things happen. Life gets in the way. Always know:
- How many days before check-in can you cancel for free?
- Is the refund partial or full?
- How long does it take to process refunds?
Platforms like Homewolves offer transparent cancellation terms, but hosts may have their own rules — always double-check.
7. How Responsive and Available Is the Host?
One of the top indicators of a great stay is a responsive, friendly host.
Ask:
- How quickly do they respond to messages?
- Do they live nearby or have a co-host?
- Is there a contact person for issues during your stay?
A host who responds within minutes during the booking process is likely to offer better on-site support too.
“Hospitality isn’t just about the house — it’s about the human behind it.”
Bonus: Is the Property “As Advertised”?
Before booking, check reviews for guest feedback on surprises — both good and bad.
Look out for:
- “Looks even better in real life” vs. “Photos are misleading”
- “Host was amazing and helpful” vs. “Couldn’t reach the host”
- “Super clean and fresh-smelling” vs. “Not cleaned before arrival”
Listings on Homewolves often include verified reviews and ratings — always scan through before confirming your shortlet booking.
Recap: Your Pre-Booking Checklist
Before confirming your next shortlet, make sure you’ve asked:
- What amenities are included?
- How secure is the property?
- What’s the exact location and access like?
- Are the photos recent and accurate?
- Is there 24/7 light and water?
- What’s the cancellation policy?
- How available is the host?
Final Word: Ask Smart, Stay Happy
Booking a shortlet should feel exciting — not like a gamble. And the best way to optimize your experience is to ask the right questions, set the right expectations, and choose the right platform.
At Homewolves, we make shortlet bookings seamless, safe, and satisfying by connecting you to verified hosts, transparent listings, and curated guest experiences.
Ready to book your next shortlet with confidence?
✅Explore listings on Homewolves — and stay in a space that checks all your boxes.
